Please download the [Redemption Form], complete the form and fax to 06-764 3784 or you can email to email@example.com or simply mail to No 16 Lorong Permata 4/1, Taman Permata, 70200 Seremban, N.S.D.K. Otherwise, you can also our Customer Service Call Center 06-761 8792.
CEL Card Gifts Related Questions :
Q: How do I redeem gifts?
A: You can redeem using the following channels:
Q: How do I get my User Name & Password?
A: You can get your User Name & Password by using the following channels:
Q: How long does it take for City to deliver my Gift?
A: The delivery takes 1 - 2 weeks from the processed date.
Q: How do I keep track of my redemption status?
A: You can keep track of your redemption status with the following methods:
Q: How do I make redemption On-The-Spot?
A: The Principal CEL Card Member must be present to make the redemption transaction. He/she must bring along the Principal CEL Card and NRIC. Our office address: No 16 Lorong Permata 4/1, Taman Permata, 70200 Seremban, N.S.D.K.
Q: Can I cancel the redemption or exchange for another Gift after redemption is made?
A: Sorry, once a redemption is accepted, it cannot be cancelled, exchanged or returned.
Q: Can I exchange my CEL Card Points for cash?
A: No. Points are not exchangeable for cash. However, you can redeem cash voucher from selected redemption merchants. For more details, visit www.cityexplorercard.com.my
Q: Where can I get the latest Gifts Catalogue?
A: You have to make a request to obtain our main Gifts Catalogue via email, fax or contact out customer service. Otherwise, you can log onto www.cityexplorercard.com.my to view our latest Gift list.
Q: What is CEXpress?
A: CEXpress gives you the option of redeeming selected gifts with CEL Card Points + Cash (Ringgit Malaysia). This way, y ou do not have to wait to enjoy your preferred gifts. And you have an opportunity to redeem many more gifts too.
Q: How do I make payment for an CEXpress item?
A: The payment can be made with the following methods:
However, for On-The-Spot redemption, payment method is subject to CECSSB's preference. Please refer to Membership Terms and Conditions for more details.